Security Device

Ensuring your online banking is safe and secure at a touch of a button

HSBC is the first bank in Thailand introducing the Security Device as an additional layer of security. HSBC is committed to providing high levels of security to allow peace of mind for our customers.

The Security Device is a small digital authentication generator (the size of a key ring) provided to Internet Banking customers free of charge. It works by generating a Security Code that constantly changes. This ensures maximum protection for your online accounts.

Once you have activated the Security Device, the Security Code will be requested for logon (in addition to your Username and password), third party transfers and certain transactions, and updating your customer details - providing extra protection for your Internet Banking activities.

The Security Device provides superior protection from a large variety of attacks, including :

What is a Security Code?

The Security Code is a one-time 6-digit password that is generated by the Security Device by pressing the grey button on the front of the Device.

What is a Serial Number?

The Serial Number is a unique 10-digit number used to identify your individual Security Device. It is located on the back of your Security Device, and it is in the format of xx-xxxxxxx-x where x is a number. (e.g. 12-3456789-0). This serial number is required upon your first online@hsbc logon for Security Device activation.

How does the Security Device compare to other Internet Banking security measures such as Text Message security codes or digital certificates?

The generation of the Security Code is not dependent on mobile phone signal availability or the geographical location of our customers, who may need to access online@hsbc whilst overseas.
From our customer research, we know that many of our active customers prefer to access Internet Banking from several different locations. The Security Device is a portable, stand-alone security that requires no system adjustments, downloads, or plug-ins. You can choose to access Internet Banking at any Internet-enabled PC without any additional set-ups or preparation.

Caring for your Security Device

You should never allow anyone to use, possess or control your Security Device.
Always keep your Security Device safely, do not leave it unattended.
Never reveal your Security Code to anyone.

Keep your Security Device in a safe and secure place, where it is unlikely to be lost or taken by others.
Keep your Security Device dry and safe from large temperature fluctuations.
Call our Call Centre if the message, "BATT", appears on the LCD screen of your Security Device. This message means that the device's battery is running low, and that you will require a replacement device. Please note that it is not possible for you to replace the battery. Tampering with the internal parts of your Security Device will cause the device to malfunction

DO NOT

Submerge your Security Device in water. The Security Device has been designed to be water- resistant, but not waterproof. Submerging your Security Device in water will cause it to malfunction.
Expose your Security Device to extreme temperatures. Leaving your device in areas with abnormally high or low temperatures (car trunk, clothes dryer, sun, etc.) may damage the plastic shell and cause problems with the device itself.
Drop your Security Device from large heights, step on it, or otherwise physically stress the Security Device. Your Security Device has been designed to tolerate the normal day-to-day stress levels associated with daily handling. The device will be damaged if exposed to abnormal conditions.
Open your Security Device. Your Security Device has several tamper proof features. Opening the device, removing the battery or circuit board, etc. will cause the device to malfunction.

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