Technical Tips

What operating systems and browser versions do I need?

Internet Banking is optimised for the following popular operating systems and browser versions:

If your computer uses a different operating system or browser version, you may experience difficulty using some Internet Banking functions.

To check your browser version:

Open Internet Explorer
Click on 'Tools' and select 'Menu Bar' (Not required for IE6)
Select 'Help'
Click on 'About Internet Explorer'
Details are under heading 'Version and Update Versions'

Browser	Operating System
Browser	Windows^® XP (SP2)	Windows^® 2000 (SP4)	Mac OS X
IE 7.0
IE 6.0 (SP2)
IE 6.0 (SP1)
Firefox™ 2.0
Netscape^® 8.1.2 (Firefox mode)
Netscape^® 7.2

What screen resolution is needed?

Internet Banking uses a screen resolution of 1024 x 768. If the PC you use to access Internet Banking has a lower screen resolution, you may find you cannot view the entire screen width in a single screen view so you will need to scroll right or left.

To change your screen resolution:

Click on 'Start' on your windows toolbar
Select 'Control Panel' - this will open a new window
Select 'Display' (For Vista, select 'Personalization') - this will open a new window
Select the 'Settings' tab (For Vista, select Display Settings)
Ensure screen resolution is 1024 x 768 or higher. If required, slide bar to right to increase resolution
Click on 'Apply' to select desired resolution
Click 'Yes' if the screen displays correctly
Click 'OK'
Restart Internet Explorer to activate the new settings.

®Windows and Internet Explorer are registered to Microsoft Corporation.
®Netscape is registered to Netscape Communications Corporation.
™ Firefox is a trademark of the Mozilla Foundation.

Must I have Cookies / JavaScript enabled on my browser?

Yes. To enable cookies in Internet Explorer:

Click: Tools on the browser toolbar and select: Internet Options
Choose the Security Page
Click: Custom Level
Click: Allow Cookies that are Stored in your Computer
Click: OK

To enable cookies in Netscape:

Click: Edit on the browser toolbar
Select: Preferences
Choose Privacy & Security
Select: Cookies
Click: Enable All Cookies
Click: OK

To enable JavaScript in Internet Explorer:

Click: Tools on the browser toolbar and select: Internet Options
Choose the Security Page
Click: Custom Level
Enable Java Script
Click: OK

To enable JavaScript in Netscape:

Click: Edit on the browser toolbar
Select: Preferences
Choose Advanced Categories
Enable JavaScript
Click: OK

*The above steps may vary among different browser versions. Please refer to Help function of your browser.

How do I disable the Pop-up Blocker?

For Internet Explorer:

Open Internet Explorer.
On the Tools menu, point to Pop-up Blocker.
Choose Turn Off Pop-up Blocker.

Internet Explorer 6

Internet Explorer 7

Remark: For IE 7.0 program, Pop-up Blocker is always set by default. Therefore, when IE 7.0 program is opened, you may require to turn off Pop-up Blocker every time.

For Firefox: