Phone Banking

Personal Phone Banking

Personal Phone Banking lets you bank over the phone. Enjoy the convenience of modern banking with access to a wealth of financial services, whenever you want and wherever you are. Simply dial one the following numbers:

    • Premier customers 001 800 2 614 4747
    • General customers 0 2673 7722
    • Credit Card customer 1590

Callers may make use of either our Automated Phone Banking service or, if preferred, speak personally with a Customer Service Representative.

New HSBC's Phone Banking Services

• New menu for banking and credit card customer with effective 1 February 2010 onwards.
• New menu for HSBC Premier customer with effective 1 February 2010 onwards.

A wide range of facilities are available:

Fund Transfer Services :

    • Internal fund transfers between accounts in HSBC Thailand
    • External fund transfers to 3rd party accounts / other own accounts
    • Outward remittances by telegraphic transfer
    • Payments to HSBC credit cards
    • Open Time Deposit or change Maturity Instructions

Maximum daily limits* (THB) apply to each of the above services :

    • 1,000,000 Internal fund transfers between own accounts in HSBC Thailand
    • 500,000 External fund transfers to other own or 3rd party accounts (pre-designated accounts)
    • 1,000,000 Payments to own HSBC credit cards
* Single transactions are also subject to maximum value of THB200,000

Enquiry Services :

    • Balance enquiries on all linked accounts
    • Recent transaction enquiries
    • Exchange rate enquiries
    • Time deposit rate enquiries
    • Cheque status enquiries
    • Request fax of statement, exchange rates and interest rates

Other Services :

    • Request cheque book
    • Stop cheque payments
    • Request credit card cash advance PIN number
    • Change Phone Banking PIN number

Additional Services via Call Centre Agents :

    • Purchase cashier’s order
    • BAHTNET Transfers
    • Telegraphic Transfers
    • Set up / cancel standing instructions
    • Request bank statement
    • Request balance confirmation letter

Maximum daily limits (THB) apply to each Call Centre Agent service :

    • No limit Internal fund transfers between accounts in HSBC Thailand
    • 500,000 External fund transfers to other own or 3rd party accounts (pre-designated accounts)
    • 100,000 3rd party transfers
    • 200,000 Transfers from foreign currency accounts to Thai Baht accounts